I am allergic to some ingredients. Can you guarantee that your other ingredients aren't contaminated?
Why have your recipes changed since the last time I printed them?
I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental ingredients, so there is no need to worry that your favourite recipe has been altered; it is usually just an adjustment to essential oils.
What is the best way to clean up after DIY balms and butters?
Clean-up after creating body balms and lotions can be tedious at times so I encourage you to find a time to get creating when you are not in a rush. The best method to clean your thermal appliance or double-boiler bowl is to wipe out as much balm as possible with paper towel or an old cloth. You can then rinse with boiling hot water and wash as usual, or boil water and a slice of lemon to remove any remaining residue. Please don’t pour melted balms down the kitchen sink. I recommend finding a quiet spot in your yard, over stones or a corner patch of grass.
Where did all of your pre-made products go?
I made a decision (in early 2017) that my time would be better spent focusing on education through workshops and my Facebook page, recipe development, and maintaining a comprehensive supply of ingredients and packaging. This meant something had to give, and for the time-being, it is pre-made goods such as whipped body creams, foaming washes, magnesium oil etc. Don't worry though, they will still appear from time to time. Keep an eye out!
I have a question about one of your recipes. What’s the best way to ask you?
Your product doesn’t quite live up to my expectations, what can I do?
I do my very best to provide quality products, however, I understand that sometimes a product may fall short of hopes and expectations. If you are unhappy with your purchase, please email me within 14 days from the date of purchase and I will arrange a store credit (minus postage). You will be required to send the item back, at your own expense.
I haven’t received my order/my parcel was damaged. What can I do?
Please contact me > firstname.lastname@example.org if you haven’t received your order within 2 weeks and we’ll work it out. If your product arrives in a damaged condition, please be prepared to email photos of the damage and I will either replace/refund cost.
++ Please make sure you provide the CORRECT address as I will not be held liable for products that have been sent to the wrong address.
How long will postage take?
I usually post all orders within 3-5 business days, so depending on where you live, it could take 7-10 working days to arrive. Note: I’m in WA so mailing can be a little sloooowww from way out west!
Do you offer international postage?
I've ordered the incorrect item or I have changed my mind, what can I do?
You will be responsible for returning the item in 'mint' condition, with postage payable by you. Your order will then be refunded and you can place the correct order, pending stock availability online at the time.
I don’t have a thermal appliance. Can I still create your recipes?
Yes, all of my recipes now have a conventional method as well.
Are your products safe for children to use?
I use these products on my children and in my opinion they are safer than majority of the stuff we find on supermarket shelves, however, I am not a medical professional so read all ingredients properly before purchasing and using on your children, and patch test/seek advice if you are doubtful.
My balms and butters change consistency. Why?
Natural products with natural ingredients will liquefy in the heat and solidify in the cold. Simply cool/heat to reverse the effect.
I want to make your recipes. Where do you source your ingredients?
I sell 99% of the ingredients required to make my recipes.
Which essential oils do you use?
I choose to use doTERRA oils. They are carefully distilled from plants that have been harvested at the perfect moment by experienced growers from around the world. Each doTERRA essential oil is "Certified Pure Therapeutic Grade®"
I believe there are many other reputable brands of essential oils available. Make sure the company you're dealing with are transparent, and willing to disclose the contents of their bottles, including information on how they are sourced, grown, harvested etc. Be aware of cheaper brands that may use pesticides/insecticides on their crop, or chemicals in their extraction processes. These crops are generally grown more easily and therefore prices tend to be cheaper. You get exactly what you pay for when it comes to EO's!
For more info on why it is important to choose the right essential oils, read my blog post here.
If you're interested in purchasing your own doTERRA essential oils (wholesale or RRP), you can do that here.
What is the shelf life of your products?
It varies. You need to keep in mind that none of my products contain artificial preservatives. That means you need to be smart. Use your eyes, nose and some common sense. If it looks/smells funky, bin in. Most balms and butters last upwards of 6 months. Products containing water such as my foaming washes usually last around 2-3 months.
Always use clean fingers when dipping into jars and pots. Dirty fingers carry bacteria that will eventually grow and spoil any natural product. Keep products out of direct sunlight and store in a cool area such as your bathroom cupboard.
Tell me about the plastic packaging you use and sell.
Glass bottles and jars can be dangerous in bathrooms and around kitchen sinks. I only use no.1 PET plastic. It is deemed the safest plastic and is free from BPA. I encourage you re-use your plastic containers and store them out of direct sunlight to avoid any sort of deterioration. If you prefer to avoid all plastic, I recommend reusing old jam and condiment jars.
Note that essential oils, when properly diluted in liquids or balms and lotions, are fine in PET/HDPE plastic packaging.