Frequently Asked Questions
recipes & general
I am allergic to some ingredients. Can you guarantee that your other ingredients aren't contaminated?
No. Sorry. We just don’t have the space or facilities to keep all ingredients separate from each other. Every ingredient gets bottled or bagged on the same surface and we can’t guarantee that ingredients haven’t been contaminated.
Why have your recipes changed since the last time I looked at them?
I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.
Are your products safe for children to use?
I use these products on my children and in my opinion they are safer than majority of the stuff we find on supermarket shelves, however, I am not a medical professional so read all ingredients properly before purchasing and using on your children, and patch test/seek advice if you are doubtful. Always be cautious when using essential oils, especially on small children.
What is the best way to clean up after DIY balms and butters?
Have a read of this comprehensive blog post.
I have a question about one of your recipes. What’s the best way to ask you?
Tell me about the plastic packaging you use and sell.
Glass bottles and jars can be dangerous in bathrooms and around kitchen sinks. I only use no.1 PET plastic. It is deemed the safest plastic and is free from BPA. I encourage you re-use your plastic containers and store them out of direct sunlight to avoid any sort of deterioration. If you prefer to avoid all plastic, I recommend reusing old jam and condiment jars.
Note that essential oils, when properly diluted in liquids or balms and lotions, are fine in PET/HDPE plastic packaging.
We now use 100% recyclable plastic, made from sustainable resources to package our dry ingredient powders (Google “Redcycle“, but it can also go in your yellow top bin). It is currently the best I can source that is durable in the post, and keeps ingredients dry and in-tact. I do apologise if this doesn’t meet your expectations.
shipping & Delivery
How much is shipping?
We charge a flat rate of $9.95 Australia-wide. Shipping for labels purchased on their own is $3. Did you know that we pay, on average, an extra $3 for each parcel that leaves our warehouse? Shipping is an expensive and unavoidable exercise for customers and business owners!
How long will my order take to arrive?
Orders are generally packed and shipped within 3-5 business days, but often much quicker than that! Parcels are posted each Monday, Wednesday and Friday, unless unforeseen circumstances arise, or due to public holidays.
As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.
I've just realised my delivery address is wrong! What should I do?
Contact us ASAP via email at firstname.lastname@example.org. Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time.
I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?
Please email us at email@example.com within 7 days of parcel delivery. You will responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded (note that refunds can take up to 10 working days to be seen on your statement).
CAN I PICK MY ORDER UP IF I AM LOCAL TO PERTH?
Visit this page for information on our Perth store.
An item I recently purchased is now on sale. What are my options?
Please understand that we operate a small business, and we don’t have the buying power or mark-ups that big retail chains have. When we choose to run a sale, we understand that there will inevitably be customers who have recently purchased that item at full price.
If you notice an item on sale within 7 days (STRICTLY) of purchase, email us and we’ll provide a credit note for the difference, valid for 7 days.
Who do you use to ship parcels?
We use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.
Can my order be express posted?
At this stage we don’t offer express shipping.
I forgot to add an item to my order before finalising it. Can I add it now and save paying postage twice?
Due to the complex nature of running an active online store that operates 24/7, unfortunately, we are unable to edit orders once they have been finalised. We can cancel and refund your existing order, allowing you to place your new, correct order (note that refunds can take up to 10 working days to be seen on your statement). Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time. If you have further queries, please email us at firstname.lastname@example.org.
It has been 10 working days and my parcel hasn't arrived. What do I do?
Sometimes parcels go missing in the mail. If this happens to you, contact us and we’ll help you sort it out.
If you have provided the wrong shipping address, or have failed to collect your parcel from your local post office on time, we cannot be held liable. The item will eventually be returned to us (this could take up to 4 weeks), and while we will cover the return-to-sender fee, you will be responsible for the $9.95 reshipment fee.
You can opt for a refund of your order, minus shipping, once the parcel has been returned to us.
My parcel has arrived damaged, or I've received an incorrect item. What do I do?
There are 4 efficient and diligent humans behind operations here at The Inspired Little Pot. We try our absolute hardest to be perfect 100% of the time, but occasionally we make mistakes. If you have any issues with your order, please email us at email@example.com and we’ll do our very best to rectify the situation.
Do you offer international postage?
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