How much is shipping?
In January 2017 we reduced our Australia-wide flat rate shipping from $15 to $9.95 for all orders, no matter how big or small.
Can I pick my order up if I am local to Perth?
Who do you use to ship parcels?
How long will my order take to arrive?
Orders are generally packed and shipped within 3-5 business days, but often much quicker than that! Parcels are posted each Monday, Wednesday and Friday, unless unforeseen circumstances arise, or due to public holidays.
As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.
Can my order be express posted?
It has been 10 working days and my parcel hasn't arrived. What do I do?
What can I do if an item in my parcel arrives damaged?
An item I recently purchased is now on sale. What are my options?
Please understand that we operate a small business, and we don't have the buying power or mark-ups that big retail chains have. When we choose to run a sale, we understand that there will inevitably be customers who have recently purchased that item at full price.
If you notice an item on sale within 7 days (STRICTLY) of purchase, email us and we'll provide a credit note for the difference, valid for 7 days.
I forgot to add an item to my order before finalising it. Can I add it now and save paying postage twice?
Due to the complex nature of running an active online store that operates 24/7, unfortunately, we are unable to edit orders once they have been finalised. You can contact us to cancel/refund your existing order, allowing you to place your new, correct order. Note that emails may not be checked in time so a phone call is best. Please also note that refunds can sometimes take up to 10 working days to be seen.
I've ordered the incorrect item or I have changed my mind, what can I do?
You will be responsible for returning the item in 'mint' condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded. You can then place your correct order, pending stock availability online at the time.