$9.95 FLAT RATE SHIPPING AUSTRALIA WIDE

Ordering, Shipping & Delivery

How much is shipping?

In January 2017 we reduced our Australia-wide flat rate shipping from $15 to $9.95 for all orders, no matter how big or small.

Can I pick my order up if I am local to Perth?

We have a little store-front, open only on Wednesday's, strictly from 10am - 2pm, and every 3rd Saturday of each month from 10am - 3pm (dates for 2018 - 21st July, 18th Aug, 15th Sept, 20th Oct, 17th Nov, 15th Dec). Come and say hi if you're local to Perth, and save on shipping. Find us at 4/47 Boranup Drive, Clarkson WA.

Who do you use to ship parcels?

We use Australia Post's eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.

How long will my order take to arrive?

Orders are generally packed and shipped within 3-5 business days, but often much quicker than that! Parcels are posted each Monday, Wednesday and Friday, unless unforeseen circumstances arise, or due to public holidays.

As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.

Can my order be express posted?

At this stage we don't offer express shipping.

It has been 10 working days and my parcel hasn't arrived. What do I do?

Sometimes parcels go missing in the mail. If this happens to you, contact us and we'll help you sort it out.
If you have provided the wrong shipping address, we cannot be held liable. The item will eventually be returned to us (this could take up to 4 weeks), and while we will cover the return-to-sender fee, you will be responsible for the $9.95 reshipment fee.
You can opt for a refund of your order, minus shipping, once the parcel has been returned to us.

Do you offer international postage?

We can provide individual postage quotes for The Inspired Little Books only. Please contact us and we'll look into it for you.

What can I do if an item in my parcel arrives damaged?

First of all, please understand that humans are behind every step of this process. We diligently and carefully pack every order and 99.9% of them arrive in perfect condition. Occasionally however, a bag of ingredients may burst, or a bottle of oil may leak. If this happens, please contact us and we'll sort it out quick smart!

An item I recently purchased is now on sale. What are my options?

Please understand that we operate a small business, and we don't have the buying power or mark-ups that big retail chains have. When we choose to run a sale, we understand that there will inevitably be customers who have recently purchased that item at full price.

If you notice an item on sale within 7 days (STRICTLY) of purchase, email us and we'll provide a credit note for the difference, valid for 7 days.

I forgot to add an item to my order before finalising it. Can I add it now and save paying postage twice?

Due to the complex nature of running an active online store that operates 24/7, unfortunately, we are unable to edit orders once they have been finalised. You can contact us to cancel/refund your existing order, allowing you to place your new, correct order. Note that emails may not be checked in time so a phone call is best. Please also note that refunds can sometimes take up to 10 working days to be seen.

I've ordered the incorrect item or I have changed my mind, what can I do?

You will be responsible for returning the item in 'mint' condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded. You can then place your correct order, pending stock availability online at the time.